April 20, 2022
The Complaint Registration App, built with Angular 17, is a comprehensive solution for managing and resolving customer complaints. This application streamlines the process of complaint submission, tracking, and resolution, ensuring that every complaint is addressed promptly and efficiently. It offers a user-friendly interface and robust features to enhance customer satisfaction and improve service quality.
Key features:
- Easy Complaint Submission: Allow users to quickly submit complaints with a simple and intuitive form.
- Real-Time Tracking: Track the status of complaints in real-time from submission to resolution.
- Automated Notifications: Receive notifications and updates on complaint status changes and resolutions.
- Complaint Categorization: Categorize complaints by type, priority, and department for effective management.
- Search and Filter: Find and filter complaints based on various criteria such as status, date, and category.
- Response Management: Provide responses and resolutions directly within the app to streamline communication.
- Reporting and Analytics: Generate detailed reports and analytics on complaint trends, resolution times, and agent performance.
